• You can Order Products in the following ways:

-online via this website;
-by email us;


• When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.


• When you place your Order online, our product staff will check with our warehouse as soon as the payment is confirmed. If the product is available and order order details are all correct, we will send your order as ordered by you. If the product is not available we will check with you at once. To send your order asap, we hope to get your response within two working days. 


• He-ya.com may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.

• Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • CARD HOLDERS billing address on the CARD HOLDERS credit card are not same

• Visitors may post reviews, comments, other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. He-ya.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. He-ya.com has the right but not the obligation to monitor and edit or remove any activity or content. he-ya.com takes no responsibility and assumes no liability for any content posted by you or any third party.

• The price for each Product is shown on leading-role.com will not apply tax or customs charges. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or Country.


• We always try to make sure that the prices on he-ya.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.


• You will be notified of the delivery costs automatically before you submit your payment(or you can use the shipping calculator to calculate the shipping cost), based on the delivery address you specify.


• Prices are quoted on he-ya.com in USD - Please note that charges and refunds are in USD  and he-ya.com cannot be held responsible for any loss due to exchange rate fluctuations transaction fee.

• We try to keep leading-role.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.


• All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

• Postage and Packing charges depends on where you are ordering from. Once your package has been shipped off, we are not held responsible if any of the products are missing or damaged.

• he-ya.com delivers to destinations.


• You will be notified of the delivery costs automatically before you submit your payment.


• Orders are despatched by DHL, Fedex, UPS, EMS, Registered airmail. Our couriers require a signature ,so please specify an address where someone will be able to sign for your Order.Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. He-ya.com reserved the rights not to released the delivery with the absents of the authorized receiver.

• All orders will be delivered within 3 days upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on courier you have choosen, excluding Saturday and Sunday. We will make every effort to deliver within the time stated on he-ya.com .However, due to certain unforeseen circumstances, slight delay deliveries might occurs, leading-role.com will not be liable for any loss caused to you by late delivery.
• he-ya.com is working hard to ensure that your orders are delivered safely and on time.
• In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.

• he-ya.com is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.
• he-ya.com NEVER disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system.
• If you have any questions or comments about privacy or the he-ya Privacy Policy, please contact us by calling, email, whatsapp etc. 

• We offer you from 3 months to 12 months of warranty, unless otherwise specified, from the purchase date on our products. But if you meet any problem of our products please contact us as soon as possible. You will be required to send back the defaulted unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return.


• IMPORTANT: There are no warranty For Spare Parts, LCD, cables.
  All Mobile Phone  carry 12-month warranty on Natural problems on motherboards. NON-NATURAL DAMAGE is not in warranty. 

• Products with quality or defective problem in 7 days(from the date products received)can be returned and refund.
• Customer send the products back to us,When we receive the products,We will give an full refund.

• 1. - CANCELLATION BEFORE PAYMENT
  
  If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
  We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
  You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
  If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

• he-ya.com has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on he-ya.com or contact us for exact sizes.


• he-ya.com shall insure Ordered Products at their retail value while being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.


• Because of the nature of the Internet, he-ya.com provides and maintains he-ya.com on an "as is", "as available" basis and makes no promise that use of he-ya.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.


• Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


• You will be responsible for any breach of these terms by you and if you use he-ya.com in breach of these terms you will be liable to and will reimburse sw-box for any loss or damage caused as a result.


• he-ya.com may change or withdraw any material part of he-ya.com, or may refuse you access to the web site at any time if we consider it necessary.


• he-ya.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of he-ya.com upon breach of any part of these Terms whatsoever.

Call our customer service representatives of he-ya.com
+86 755 83043189

Email us  
tommy@leading-role.com for any questions. Or submit a ticket. We will respond to all enquiries in one business day.

Contact us via live chat to get  the prompt response. 

Chat with us by whatsapp to get instant messages: 0086 13725573305